How La Maison du Chocolat drastically increased its revenue from Social with Next Level

“Working with Next level, we particularly appreciated:

• Flexibility: in order to meet Customer demand, FMCG manufacturers need to adapt in real time to ever changing schedules.
  To be relevant, social messages need to be sent out exactly when Customers expect them or are open to engage. Otherwise they’re just nuisance. Therefore, person who runs our social feeds always needs to respond to schedule changes, and Next level was able to do that.
  When we’d sense an opportunity and request a sudden unscheduled campaign, Next level would immediately return a proposal maximizing the result by using their knowledge and understanding of Social. That’s why I can trust Next level.
• Brand consistency: Next level managed SNS carefully spent time understanding the brand itself and fans. For such a luxury long established brand, posting, replying, messaging to follower must follow perfect politeness and etiquette. Next level crafts communication very carefully, seamlessly with our other communication, in a much more precise way than a larger marketing agency would likely bother doing.
• Reporting: When making business decisions, it is important to leverage data and produce a concrete quantified analysis to formulate strategies and tactics based on the analysis. Next level’s report uncovered our problems, and allowed us to optimize strategy. Reach is now three times more, and Engagement has became high level. I would say, Next level definitely increased brand awareness and quality of communication on SNS.”