LINE Official Account introduces new AI Chatbot feature

LINE Adds New AI Chatbot to Official Accounts

LINE Adds New AI Chatbot (β) to Official Accounts

LINE has launched an AI Chatbot (β) within its Chat Pro option (¥3,000/month), expanding its native automation features.
The tool uses generative AI to interpret messages and reply using the brand’s Q&A list — Q&A content can also be auto-generated from PDFs or images.

Key Points:
24/7 automated responses
Lower support workload
No external chatbot needed

This update reinforces LINE’s move toward more advanced, AI-powered customer communication for businesses in Japan.

Other News

  • Micro News

Survey: 52.3% of Japanese respondents search with generative AI
52.3% of 9,278 respondents aged 15–69 use generative AI, including Google AI Mode, for search (AdverTimes, September 9; fielded August 7–10). The figure was 21.3% in May 2025. 58.7% say an AI recommendation led to a purchase. One survey, one vendor, but the direction is consistent with earlier waves.

For foreign brands in Japan, the AI answer is becoming a purchase touchpoint. Check how ChatGPT, Gemini, and AI Mode describe your products in Japanese before Q4.

▶ AdverTimes (September 9, 2026)

Japanese Consumers Search on Generative Engines
  • Micro News

OpenAI added product carousels to ChatGPT ads, showing several items in a single ad slot.
The format arrived three months after OpenAI let retailers bulk-create product-feed campaigns.

OpenAI’s system decides whether a query returns a single-product ad or a carousel — the advertiser does not choose. For brands in Japan, that moves the work upstream to the product feed. Japanese product names, prices, and stock status decide what appears. Audit the feed before year-end trading.

▶ DIGIDAY Japan, August 17, 2026.

ChatGPT Carousel mock-up
  • Blog

LINE for Luxury & Fashion Brands in Japan: The 2026 CRM Playbook — first-party data, clienteling, and segmentation over reach.

Line icon on smartphone
  • Micro News

OpenAI job listings show six ad formats in development: text, image, video, native, conversational, and interactive (DIGIDAY Japan, July 9, 2026). Three ad-format engineering roles cover infrastructure, iOS, and Android. The company spent its first four months building the ad business foundation. For foreign brands in Japan, ChatGPT is becoming a paid channel with formats beyond search-style text. Budget owners should reserve test spend before Japanese inventory opens. Early advertisers set the benchmarks.

ChatGPT Ads revenue logo